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Driving Performance Excellence in Health Care

To be the best of the best in health care takes a keen understanding of your organisation from top to bottom and a never-ending commitment to deliver the highest quality of care possible to your patients. At Press Ganey, we are continuously inspired to provide innovative, data-driven solutions that will help you become a high-performance organisation. We do this by helping you become outcomes driven, so your organisation will be performance strong. Our comprehensive portfolio of performance solutions is designed to help you:

But we don't stop there. We offer strategic consulting in all phases of performance improvement. Our consultants possess a depth and breadth of health care experience that truly sets us apart from the competition. Whether it's in the acute or non-acute setting, we partner with you to create a high-performance environment that is experientially, clinically, operationally and financially strong.


The Press Ganey Advantage

For more than 30 years, Press Ganey has been the industry's recognised leader in health care performance improvement. We work with more than 10,500 health care organisations world-wide, including many of the major public and private healthcare organisations in Australia and New Zealand, to improve satisfaction, clinical and business outcomes. With our extensive experience measuring performance and providing improvement solutions, Press Ganey offers several advantages that can help your organisation improve outcomes and be among the industry's highest performers.

Press Ganey has the largest health care comparative feedback database in the world. We distribute over 52 million surveys to patients, residents, doctors and healthcare employees every year. Our wealth of information gives clients exclusive access to meaningful benchmarking capabilities and real-time actionable data for improving bottom-line results. We are the largest health care improvement solutions provider. Our data-driven solutions have been proven to maximise performance and achieve sustainable success across a range of health care settings.

Our depth and breadth of health care experience truly sets us apart from the competition. Our professionals are deeply rooted in all facets of health care and they are committed to your organisation's success.

You'll have access to the industry's most extensive collection of research findings, publications and articles. Press Ganey has the largest online community dedicated to health care improvement, and a significant and growing library of proven best practices, case studies and white papers.


Maximize Your Hospital's Performance by Focusing on Improvement Opportunities

Take the next step towards becoming one of the industry's best high-performing health care organisations. Our solution suites have been strategically aligned to help you meet your most important business objectives. Whether your goal is to improve quality of care, increase market share, operate more efficiently or optimise reimbursement, Press Ganey has the solution for you.


Our Team

Amanda Byers
Chief Executive Officer

Ms Amanda Byers is the Chief Executive Officer of Press Ganey Associates. Ms Byers is responsible for helping Press Ganey scale its operations, expand its presence in Australia and New Zealand, and lead business development, human resources, sales, marketing, communications and public policy.

Her past company leadership in private enterprise together with her clinical nursing and managerial experience in public, private and community aged healthcare systems, is ideal insight for Press Ganey’s commitment to translating relevant data into workable, lasting improvement solutions. She has held other senior roles at Press Ganey leading healthcare improvement solutions that were so successful, they became industry standard.

Ms Byers was also a member of a pioneering cultural change management team that introduced innovative tools and philosophies to Australian and New Zealand healthcare organisations. She is a Registered Nurse of almost twenty years, and maintains clinical skills and connections with healthcare issues first-hand at the coalface. This ensures relevance and unique accuracy of innovative, data-driven solutions she leads for Press Ganey.

Ms Byers is passionate about improving healthcare outcomes for consumers and their families, for the workplace environment of health professionals and for support staff.

Ms Byers is based on the Gold Coast, Australia, where she and her husband are raising two teenage boys.